Untuk melihat detail setiap judul pertemuan, silahkan masuk ke sistem CERDAS terlebih dahulu.
- Service Quality
- Services Operation Design
- Definition, Concepts and Importance of Services Operations
- Introduction
- Designing Customer Experience
- People in Services Operations
- Services Culture
- Ujian Tengah Semester
- Design the Service Process
- Managing Service Performance
- Resources and Service Capacity
- SERVICE INNOVATION
- SERVICE IMPROVEMENT
- Learning from Problems